Frequently Asked Questions
Everything you need to know about your grooming routine and subscription.
How do the monthly subscriptions work?
Our subscription service is designed for convenience. You choose your preferred blades and grooming products, set your delivery frequency, and we deliver them directly to your door. You can pause, skip, or cancel your shipments at any time through your account settings.
Can I try the products before committing to a full subscription?
Yes! We offer a high-value Starter Set for new members. This allows you to test our premium weighted handle and high-quality blades for a fraction of the cost before your regular monthly refills begin.
What is your 'Handsome Guarantee' return policy?
We want you to love your shave. If you are not 100% satisfied with your first order, contact us within 30 days of receipt for a full refund. For subsequent orders, please reach out to our Member Services team to discuss any issues.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-5 business days within the continental US. Shipping costs vary based on order size, but many of our subscription boxes and orders over a certain threshold qualify for free shipping.
Are your grooming products cruelty-free?
Yes, we take pride in our product formulations. All Dollar Shave Club grooming products, including our shave creams, post-shave dews, and hair care items, are cruelty-free and never tested on animals.
How do I change the frequency of my deliveries?
Log in to your account and navigate to the 'Subscription' tab. From there, you can adjust your delivery interval to every month, every two months, or every three months to match your personal shaving habits.